FAQ

1. What types of products does Ferdac specialize in?

Ferdac specializes in heavy-duty snow removal equipment and construction machinery. We offer durable and versatile attachments that are ideal for commercial snow removal companies and construction sites.

2. What is Ferdac's return policy?

Ferdac has a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please refer to our Refund Policy for more details.

3. How can I start a return?

To start a return, you can contact us at contact@ferdac.shop or call us at +16467135061. We will provide you with a return shipping label and instructions on how and where to send your package.

4. What should I do if I receive a damaged or wrong product?

If you receive a defective, damaged, or wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right. Please refer to our Refund Policy for more information.

5. Does Ferdac offer exchanges?

We only offer exchanges for products that are damaged, the wrong size, or defective. If you need to exchange an item, please contact us at contact@ferdac.shop or call us at +16467135061.

6. Does Ferdac charge a restocking fee?

No, we do not charge a restocking fee on returns.

7. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to your original payment method within a certain amount of days. Please note that it may take some time for your bank or credit card company to process and post the refund.

8. What should I do if I haven't received my refund?

If you haven't received your refund yet, please check your bank account and contact your credit card company. There may be some processing time before the refund is officially posted. If you have done these steps and still have not received your refund, please contact us.

9. What is Ferdac's shipping policy?

To ensure proper delivery, please make sure your address is entered correctly. We are not responsible for incorrect information. For more details on our shipping policy, please refer to our Shipping Policy.

10. How long does it take to receive a shipment from Ferdac?

Our maximum handling time is 1-3 business days (Monday - Friday). We provide Economy Shipping with an estimated delivery of 3 to 7 business days (Monday - Friday) in regular seasons. Please note that shipping times may vary depending on your location.